Client Service Charter

Our online charter outlines what you can expect from us and how we, with your help, can deliver consistent, responsive and accurate booking services, utilising the Book Canberra Excursions (BCE) website and the BCE system.

We are the National Capital Educational Project (NCETP) and partnered national attractions listed below:

Our commitment to you

We acknowledge the services we provide are important in meeting your needs and aspirations, and those of your clients.

Our services are consistent, efficient and reliable and are delivered by dedicated, informed, professional and friendly teams.

We are committed to the following principles of service when servicing bookings for admission to our venues.

You can expect us to:

We expect you to:

Let us know about our services

If we don't meet your expectations

Let us know about our website

We invite feedback on how the BCE system works for you, in order to continuously improve the quality of service we provide.

Your feedback will help us to perfect the process of integrating online booking services for schools on excursion to the National Capital.

Feedback can be emailed to